LAVIYERE

1. Introduction

LAVIYERE ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services.

2. Information We Collect

We collect information you provide directly to us when you:

• Place an order (name, phone, email, delivery address, pincode)
• Submit a review (name, city, review text)
• Contact us via WhatsApp or our enquiry form
• Subscribe to our communications

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Send you promotional communications (with your consent)
• Improve our products and website
• Comply with legal obligations
• Detect and prevent fraud

4. Payment Information

We use Cashfree Payments as our payment gateway. Your payment details (card numbers, UPI IDs, net banking credentials) are processed directly by Cashfree and are never stored on our servers. Cashfree is a PCI-DSS compliant payment processor. Please refer to Cashfree's Privacy Policy for details on how they handle your payment information.

5. Sharing Your Information

We do not sell or rent your personal information. We share your information only with:

• Delhivery Logistics — to deliver your orders (name, address, phone, pincode)
• Cashfree Payments — to process payments
• Service providers — who assist us in operating our website
• Legal authorities — when required by law

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. We also use Meta Pixel and Google Analytics for advertising and analytics purposes. You can control cookie settings through your browser preferences.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for 7 years for accounting and legal purposes.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with the relevant data protection authority

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: laviyere@gmail.com
• WhatsApp: +91 9981753535